Starbucks Taps GenAI to Build In-House Software, Aims to Drop Microsoft and IBM Tools

Starbucks is using generative AI to build proprietary software that will replace a Microsoft inventory tracking system and an IBM equipment maintenance tool, according to the company.

The coffee chain is employing AI-assisted coding to develop the in-house applications, aiming to reduce reliance on external vendors.

The move is part of a broader effort by Starbucks to streamline operations and cut costs by creating custom software tailored to its needs.

The company expects the new systems to improve efficiency and provide more control over its technology stack.