Starbucks Taps GenAI to Build In-House Software, Aims to Drop Microsoft and IBM Tools

Starbucks is using generative AI to develop its own software, with the goal of phasing out a Microsoft inventory tracking system and an IBM equipment maintenance tool. The company is deploying AI-assisted coding to speed up development and reduce reliance on external vendors.

The initiative is part of a broader push to modernize its technology stack and gain more control over its operations. By building in-house, Starbucks aims to tailor the software to its specific needs, potentially improving efficiency and cutting costs associated with licensing and customization.

The move comes as companies across industries explore generative AI's potential to accelerate software development. Starbucks' approach highlights a growing trend of enterprises using AI to build custom solutions rather than purchasing off-the-shelf products.

A Starbucks spokesperson confirmed the company is actively working on the replacements but did not provide a timeline for when the new systems would be fully deployed. The transition is expected to occur gradually to minimize disruption to store operations.